Frequently Asked Questions (FAQ)
Q: What is DoSensual?
A: DoSensual is a luxury home décor and furniture brand dedicated to creating sensual, elegant living spaces. We offer thoughtfully curated pieces designed to elevate your home’s ambiance with rich textures, warm lighting, and timeless style.
Q: What types of products do you offer?
A: Our collection includes plush throws, accent pillows, sculptural furniture, mood-enhancing lighting, rugs, and other décor accessories — all chosen to bring comfort and sophistication into your home.
Q: How can I place an order?
A: Browse our products online, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as secure payment options such as PayPal.
Q: How long does shipping take?
A: Shipping times depend on your location and the products ordered. Typically, orders are processed within 1–3 business days, with delivery times varying between 5–14 business days. You will receive tracking information via email once your order ships.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on destination.
Q: What is your return and exchange policy?
A: We accept returns or exchanges within 14 days of delivery for most products, provided they are unused and in original condition. Please contact us at Info@dosensual.com to initiate a return or exchange.
Q: How should I care for my DoSensual products?
A: Care instructions vary by product. Most textiles recommend gentle hand or machine washing on delicate cycles, while furniture can be cleaned with a soft, dry cloth. Specific care details are included with each product.
Q: Is my personal information secure?
A: Absolutely. We use encrypted payment systems and secure data storage to protect your information.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals and new product launches.
Q: How can I contact customer support?
A: For any questions or assistance, email us at Info@dosensual.com, and we’ll respond promptly.